This case study describes how one organization, UMass Memorial Health Care in Worcester, Massachusetts, harnesses its deeply coded medical malpractice data and benchmarks its performance against national peers to catalyze clinical improvements. This strategy has proven successful in yielding positive change in such areas as ED ultrasound coverage, obstetrics communication, and airway management training. UMass Memorial’s ability to embed claims data use into its culture and to share learning across clinical services offers lessons for health care organizations of any size.

The study published in the peer-review Journal of Healthcare Risk Management and is available for purchase if you do not have a subscription.

Watch a recording of the webinar about this case study

This webinar highlights key lessons from the case study and provide guidance for clinicians, risk managers, health care leaders and insurance professionals on reducing risk and improving outcomes by leveraging medical professional liability data. 


  • Tim Slowick, Director of Claims Management, UMass Memorial Health Care
  • Janell Forget, RN, BSN, JD, Senior Director of Risk Management, UMass Memorial Health Care
  • Dana Siegal, RN, CPHRM, CPPS, Director of Patient Safety, CRICO Strategies

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